Return Policy Page
Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement, and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer to the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below.
Do read all sections carefully to understand
the conditions and cases under which returns will be accepted.
Category, Return Window, and Actions possible
|
Category |
Returns Window,
Actions Possible, and Conditions (if any) |
|
Lifestyle:
Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories,
etc.. Home: Pet Supplies
& Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools,
Household Items) |
15 days Refund or
Replacement |
|
Lifestyle: Watch,
Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater,
Thermal, Kid’s Thermal, Track Pant, Shrugs), etc... |
15 days Refund, Replacement
or Exchange |
|
Lifestyle: T-Shirt,
Footwear, Sari, Short, Dress, Kid’s (Capri, Shorts & Tops), Men’s
(Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic
Wear, Fabric, Blouse, Jeans, Skirt, Trousers, Bra), Bags, Raincoat,
Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc... |
15 days Refund,
Replacement, or Exchange |
|
Home: Home
Improvement Tools, Household Items, Home décor, Furnishing |
15 days Refund or
replacement |
|
Books (All books) Sports Equipments
(Racquet, ball, support, gloves, bags, etc.) Exercise &
Fitness Equipment (Home Gym combos, dumbbell, etc.) Auto Accessories -
Car and Bike accessories (helmets, car kit, media players, etc.) |
15 days Replacement
only Free replacement
will be provided within 7 days if the product is delivered in
defective/damaged condition or different from the ordered item. Please keep the
product intact, with original accessories, user manual, and warranty cards
in the original packaging at the time of returning the product. |
|
Toys
(Remote-controlled toys, Learning toys, Stuffed toys etc.) Stationary (Pens,
Diary notebooks, Calculators, etc.) Musical Instruments
(Microphones & Accessories, Guitars, Violins etc.) |
15 days Replacement
only Free replacement
will be provided within 10 days if the product is delivered in
defective/damaged condition or different from the ordered item. Please keep the
product intact, with original accessories, user manual, and warranty cards
in the original packaging at the time of returning the product. Non-Returnable -
All Wind Instruments (Harmonicas, Flutes etc.) This item is non-returnable
due to hygiene and personal wellness.In case these products are delivered in
damaged/defective condition or different from the ordered item, we will
provide a free replacement. |
|
Furniture, Large
appliances Rest of Small Home
Appliances - Chimney, Water Purifier, Fan, Geyser only |
10 days Replacement only |
|
Grocery - (Dairy,
Bakery, Fruits and Vegetables) |
2 Days Refund Only |
|
Grocery -
(Remaining items under grocery) |
10 days Refund only Fruits and
Vegetables ordered would be delivered only in the first attempt. In order to
ensure that you get fresh fruits and vegetables, we will not be making
reattempts to deliver your fruits and veggies in case you miss your slot.
The rest of the grocery items from Supermart would be delivered through
reattempt in case you miss your slot. |
|
No Questions Asked |
10 days Refund or
replacement This policy enables
easy product return requests for customers through the Platform, subject to
product validations at the time of pick-up and fraud prevention mechanisms. This policy shall
be applicable only if the product was bought when this policy was applicable
to the product. If not, the policy provided shall apply to the order.
It is clarified that a customer may only be able to seek a one-time
replacement under this Policy, subject to the other terms provided herein. Exceptions to this
policy: Following claims will be covered under the policy provided and
through corresponding validation processes a. product
undelivered b.
product/accessories missing c. wrong
product/accessories delivered |
|
No Returns
categories |
Some products in
the above categories are not returnable due to their nature or other
reasons. For all products, the policy on the product page shall prevail. You can view the
complete list of non-returnable products. |
Part 2 - Returns Pick-Up and Processing
In case of returns where you would like
item(s) to be picked up from a different address, the address can only be
changed if a pick-up service is available at the new address
During pick-up, your product will be checked
for the following conditions:
|
Category |
Conditions |
|
Correct Product |
IMEI/ name/ image/
brand/ serial number/ article number/ bar code should match and MRP tag
should be undetached and clearly visible. |
|
Complete Product |
All in-the-box
accessories (like remote control, starter kits, instruction manuals,
chargers, headphones, etc.), freebies and combos (if any) should be present. |
|
Unused Product |
The product should
be unused, unwashed, unsoiled, without any stains and with non-tampered
quality check seals/return tags/warranty seals (wherever applicable). Before
returning a Mobile/ Laptop/ Tablet, the device should be formatted and
Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must
be disabled for Apple devices. |
|
Undamaged Product |
The product
(including SIM trays/ charging port/ headphone port, back-panel etc.) should
be undamaged and without any scratches, dents, tears or holes. |
|
Undamaged Packaging |
The product’s
original packaging/ box should be undamaged. |
The field executive will refuse to accept the
return if any of the above conditions are not met.
For any products for which a refund is to be
given, the refund will be processed once the returned product has been received
by the seller.
Part 3 - General Rules for a Successful Return
1.
In
certain cases where the seller is unable to process a replacement for any
reason whatsoever, a refund will be given.
2.
In
cases where a product accessory is found missing/damaged/defective, the seller
may either process a replacement of the particular accessory or issue an eGV
for an amount equivalent to the price of the accessory, at the seller’s
discretion.
3.
During
open box deliveries, while accepting your order, if you received a different or
a damaged product, you will be given a refund (on the s pot refunds for
cash-on-delivery orders). Once you have accepted an open box delivery, no
return request will be processed, except for manufacturing defects. In such
cases, these category-specific replacement/return general conditions will be
applicable.
4.
For
products where installation is provided by Bluerider service
partners, do not open the product packaging by
yourself. Bluerider authorized personnel shall help in unboxing
and installation of the product.
5.
For
Furniture, any product-related issues will be checked by authorized service
personnel (free of cost) and attempted to be resolved by replacing the faulty/
defective part of the product. Full replacement will be provided only in cases
where the service personnel opines that replacing the faulty/defective part
will not resolve the issue.
'In case the product was not delivered and you
received a delivery confirmation email/SMS, report the issue within 7 days from
the date of delivery confirmation for the seller to investigate.
We do online E-commerce
business of Multi category and Multi products, Clothing (Branded and Non
branded) Kids, Gents and Ladies clothes, bags, cosmetics, electronics, watches,
Household items (3D curtain, bed sheets and many more) wallets, Designer Candles,
Gift products, Designer Candles, and many more items. At a reasonable rate.
Contact Info
- Address: 2A, Sector 2, Vasundhara, Ghaziabad, UP, 201012
- Phone: +919999999999
- Email: info@bluerider.in
